We helped a leading e-commerce brand improve conversion rates and drive repeat purchases through a redesigned customer experience.
Client
Vantage Commerce
Industry
Retail & E-commerce
Services
Customer Experience
Company Size
800+ Employees
Location
San Francisco, USA
Timeline
Feb 2026 – Jul 2026
Vantage Commerce partnered with ScaleUp to redesign its customer experience and increase conversion and repeat purchases. Over six months, the engagement delivered a more seamless shopping journey and measurable growth in customer loyalty.
This engagement is part of ScaleUp’s ongoing work helping e-commerce brands elevate customer experience and drive lasting loyalty.
Shoppers were dropping off before completing purchases.
Inconsistent experiences across web and mobile channels.
Limited repeat purchases despite strong initial traffic.
Poor visibility into customer behavior and drop-off points.
Improve conversion rates across the shopping journey
Increase repeat purchases and customer loyalty
Create a seamless experience across channels
Improve visibility into customer behavior
Build a scalable model for ongoing experience improvement
Mapped the full shopping journey to identify drop-off points.
Redesigned key touchpoints to reduce friction and confusion.
Built analytics to track customer behavior in real time.
Designed a loyalty program to drive repeat purchases.
Implemented personalized recommendations across channels.
Customer Journey Map
Redesigned Experience Touchpoints
Behavioral Analytics Dashboard
Loyalty Program
Personalization Engine
Experience Performance Dashboard
Analyzed the customer journey and behavior data.
Defined the target experience and personalization strategy.
Implemented new touchpoints and personalization tools.
Piloted changes with a subset of customers before full rollout.
Scaled successfully and continuously optimized performance.
29%
Higher Conversion
2.1x
Repeat Purchases
33%
Increase in Customer Satisfaction
26%
Faster Checkout Time
6 Mo
Project Duration
ScaleUp helped us reimagine our entire shopping experience. Conversion and loyalty numbers have never looked better.
Christopher Lee
CMO, Vantage Commerce
Retail & E-commerce
28%
Increase in Profit
18%
Reduction in Costs
2.4x
ROI in 12 Months
Technology
3.5x
User Growth
40%
Lower Churn
5 Mo
Project Duration
Financial Services
32%
Lower Risk Exposure
99.8%
Compliance Score
7 Mo
Project Duration
