We helped a leading retail company streamline operations, optimize inventory, and increase profitability across 200+ stores.
Client
Northgate Retail Group
Industry
Retail & E-commerce
Services
Operational Excellence
Company Size
5,000+ Employees
Location
Chicago, USA
Timeline
Jan 2026 – Dec 2026
Northgate Retail Group partnered with ScaleUp to streamline operations, optimize inventory management, and improve profitability across its 200+ store network. Over twelve months, the engagement delivered leaner processes, lower costs, and a strong return on investment.
This engagement is part of ScaleUp’s ongoing work helping retail organizations streamline operations and unlock profitability at scale.
Rising costs were eroding profitability across the store network.
Poor visibility led to overstocking and frequent stockouts.
Inconsistent processes across regions slowed execution.
Store teams lacked the tools to manage costs effectively.
Improve profitability across the store network
Optimize inventory management and reduce waste
Standardize operating processes across regions
Reduce operating costs without harming customer experience
Build a scalable model for future store growth
Standardized store operations to improve consistency and efficiency.
Deployed demand forecasting tools to optimize stock levels.
Identified and eliminated non-essential costs across operations.
Trained store managers on new tools and performance metrics.
Built real-time visibility into profitability by store and region.
Standardized Operating Model
Inventory Forecasting Tool
Cost Reduction Roadmap
Profitability Dashboard
Store Manager Training Program
Quality Assurance Framework
Analyzed store operations, inventory, and cost structures.
Defined the target operating model and cost reduction plan.
Rolled out new processes and tools across regions.
Piloted changes in select stores before full rollout.
Scaled successfully and continuously optimized performance.
28%
Increase in Profit
18%
Reduction in Costs
2.4x
ROI in 12 Months
35%
Improvement in Inventory Turnover
94%
Store Manager Satisfaction
ScaleUp helped us unlock new levels of profitability while keeping our customer experience front and center. The results exceeded our expectations.
Sarah Bennett
COO, Northgate Retail Group
Financial Services
35%
Improvement in Process Efficiency
$22M
Cost Savings Achieved
2.7x
Increase in Digital Engagement
Healthcare
38%
Shorter Wait Time
26%
Patient Satisfaction
7 Mo
Project Duration
Manufacturing
27%
Higher OEE
45%
Less Downtime
10 Mo
Project Duration
